uubuzz Privacy Policy

1 Introduction

This privacy policy ("Policy") applies to all services and activities of the uubuzz platform. uubuzz ("we", "us", "platform") operates an online gaming and betting service for users in Bangladesh.

When you register, log in, or use any service on uubuzz, you agree to the terms of this Policy. This Policy should be read together with our Terms and Conditions, as both documents together form the complete agreement governing use of the platform.

We believe that a user's personal information belongs to them. On that basis, we take the utmost care at every step — from collection through to storage.

2 Data Collection

uubuzz collects information in two main ways — directly from the user, and automatically through use of the platform.

2.1 Information Provided Directly

During registration and account management, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Payment information — bKash, Nagad, Rocket, or bank account number (for transaction processing only)
• Any communication or support-related messages you send us directly

2.2 Automatically Collected Information

When you use the platform, our system automatically records the following technical information:

• IP address and device type
• Browser information and operating system
• Site access and usage timestamps
• Which pages were visited and how long was spent on them
• Referral source (where you came from before reaching the site)

2.3 Information Received from Third Parties

In some cases, a limited amount of information may be received from payment processors and identity verification service providers. This information is used solely to confirm the security and validity of your account.

3 Purpose of Data Use

Collected information is used only for the specific purposes listed below. uubuzz does not sell personal information to any commercial third party.

• Account management: Handling registration, login, and account security.
• Payment processing: Completing deposits and withdrawals and keeping transaction records.
• Service improvement: Analysing and improving the platform experience.
• Customer support: Helping resolve your issues via live chat and email.
• Promotional communications: Informing you about bonuses and offers — but only if you have given your consent.
• Fraud prevention and security: Detecting unusual activity to protect your account.
• Legal compliance: Meeting applicable laws and regulations.

4 Data Storage and Security

4.1 Retention Period

Your personal information is retained for as long as your account is active or relevant legal obligations exist. After an account is closed, financial transaction records may be retained for the legally required period.

4.2 Technical Security

uubuzz uses industry-standard security technology to protect user data:

• SSL (Secure Socket Layer) encryption — ensures protection during data transmission.
• Server-level encryption — for protecting stored data.
• Two-factor authentication (OTP) — to prevent unauthorised access.
• Security testing and audits — conducted on a regular basis.
• Restricted access — only authorised staff may access sensitive information.

4.3 Special Protection for Payment Information

Payment information such as bKash, Nagad, Rocket, or bank account details is used only to complete transactions. This information is stored in a separately encrypted environment and is not used for any other purpose.

5 Sharing Data with Third Parties

uubuzz never sells or leases your personal information to advertisers or third-party commercial organisations. Information may be disclosed in the following limited circumstances:

5.1 Service Providers

Third-party service providers engaged in activities such as payment processing, identity verification, and technology infrastructure management receive only the minimum information needed to complete their specific tasks. They are contractually prohibited from using this information for any other purpose.

5.2 Legal Obligations

If uubuzz is required to disclose information under a court order, a lawful request from an investigating authority, or applicable law, it will do so. No information will be shared beyond what the legal process requires.

5.3 Emergency Situations

Where an immediate threat to the life, property, or safety of a user or third party exists, limited information may be shared with the relevant authorities.

6 Cookies and Similar Technologies

The uubuzz platform uses cookies and equivalent browser technologies. These technologies ensure the basic functionality of the site and improve the user experience.

6.1 Types of Cookies

• Essential cookies: Maintaining login sessions and ensuring security — the site cannot function properly without these.
• Functional cookies: Remembering your language preference and settings.
• Analytics cookies: Understanding which parts of the site are used most and improving the service.

6.2 Cookie Control

You can control or reject cookies at any time through your browser settings. However, disabling essential cookies may limit some features of the platform.

7 User Rights

Every user registered on uubuzz has the following rights over their own information:

7.1 Right to Know

You can contact our support team at any time to find out what information we hold about you and how it is used.

7.2 Right to Correction

If any of your information is incorrect or incomplete, you have the right to request that it be corrected. This can be done through account settings or a support channel.

7.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, financial transaction records and information that must be retained by law fall outside this right.

7.4 Right to Object to Processing

You can opt out of marketing communications at any time. Contact the support team or update your account settings.

7.5 Responsible Gaming

We believe data protection and responsible gaming go hand in hand. Our responsible gaming guidelines discuss in detail how we prioritise user wellbeing.

8 Protection of Minors

All services on uubuzz are exclusively for adults aged 21 or over. We do not knowingly collect or store information from anyone under the age of 21.

An age verification process is completed at registration. If we are informed that a minor's information has been collected by mistake, we will immediately close that account and delete the relevant information.

If you believe a minor has opened an account on uubuzz, please notify our support team without delay.

9 Policy Changes

uubuzz reserves the right to update this privacy policy from time to time. If any significant change is made, we will inform you in the following ways:

• A notification will be posted within the platform.
• You will be notified by email to your registered address (where applicable).
• The "Last updated" date at the top of this page will be updated.

If you continue to use the platform after a change, that indicates your acceptance of the updated policy. For more information about our overall terms of service, see our about us page.